SUPPORTS

We are here to support you - whether for product support, service or warranty processing. Choose from our range of online services or contact one of our service centers - our competent experts will be happy to help you.

WARRANTY

Riding with Confidence

Our Carbon Rim Quality Warranty

We stand behind the quality and craftsmanship of our carbon rims and offer a standard manufacturing warranty of 2 years from the date of purchase.

This warranty covers any defects in material or workmanship under normal use and maintenance. If your rim fails due to a defect within the warranty period, we will repair or replace it free of charge.

To ensure the quality of our products, we conduct rigorous testing and quality control measures at every step of the manufacturing process.

However, in the rare event that you experience any issues with your carbon rim, please contact our customer service team as soon as possible.

Please note that our warranty does not cover any damage resulting from improper installation, use, or maintenance, or any other external factors beyond our control. Additionally, any modifications or alterations to the rim will void the warranty.

We are committed to providing our customers with the highest quality products and service, and we stand behind every carbon rim we produce.

Keep Rolling After a Crash

Our 80% Discount Crash Replacement Policy for Carbon Rims

We understand that accidents can happen and we want to ensure that our customers are fully satisfied with their purchase. Therefore, we offer an 80% discount on any damaged carbon rims due to accidents, subject to the following terms and conditions:

The crash replacement policy is valid for a period of three years from the date of purchase.
The discount is applicable only for the original purchaser of the product.
The discount is applicable only for carbon rims that are damaged beyond repair due to accidents, and not for normal wear and tear.
The customer must provide a proof of purchase, and evidence of the accident that caused the damage.
The replacement product will be shipped to the customer within a reasonable timeframe, subject to availability of stock.
The customer is responsible for the shipping costs of returning the damaged product.
The decision on the eligibility for the crash replacement discount will be at the discretion of our customer service team.

We believe this policy demonstrates our commitment to our customers, and our confidence in the quality and durability of our carbon rims.

ORDER TERMS

Clear Guidelines for Ordering Carbon Rims

At YISHUNBIKE, we understand the importance of clear and concise order terms to ensure a smooth and efficient transaction process for our customers.

As such, we would like to outline our order terms as follows:

Order Quantity: We offer a minimum order quantity of 6 pieces per model for in-stock items in our European and Asian warehouses. For out-of-stock items, the minimum order quantity is 30 pieces per model.
Delivery Time: For in-stock items, we can deliver within one week. For out-of-stock items, the delivery time is four weeks. For customized decals and paint, as well as customized packaging, the delivery time is five weeks after order confirmation. For customized molds, the first delivery time is three months.

We believe that providing transparent and clear order terms is crucial to maintaining a strong and successful partnership with our customers.

If you have any further questions or concerns regarding our order terms, please do not hesitate to contact us.

SHIPMENT

Flexible Shipment Options for Customer Convenience

We understand that some customers may not require all of their ordered rims to be delivered at once. Therefore, we offer partial shipment plans where customers can choose to store the rims in our European or Asian warehouse and we can arrange shipments according to their needs. This way, customers can have a faster delivery time and less financial pressure for the upfront payment of the full order quantity.

In addition to our support for partial shipments, we also offer various shipping options to meet our customers' needs. We work with reliable and efficient shipping carriers to ensure that the rims arrive at their destination on time and in good condition.

Customers can choose from air, sea, or land transportation based on their urgency and budget. We also provide tracking information and updates throughout the shipping process, so customers can have peace of mind knowing the status of their shipment.

For international shipments, we provide all necessary documents, such as customs declarations and certificates of origin, to ensure a smooth customs clearance process.

We understand that shipping can be a complex and daunting process, so we are always available to answer any questions or concerns our customers may have.

PAYMENT

Flexible Payment Support for Efficient Cash Management

Our payment support is designed to help our customers keep as much cash in hand as possible while still enjoying fast delivery and service. With our flexible partial shipment plans, customers can choose to only pay for the rims they need at the moment, while the remaining stock can be kept in our European or Asian warehouse for later delivery.

This way, customers can avoid the financial burden of paying for the entire order upfront and have more control over their cash flow.

We also offer various payment methods to further support our customers' needs. Our accepted payment methods include bank transfers, credit cards, and PayPal, giving our customers the flexibility to choose the most convenient and secure option for them.

In addition, we provide detailed order and payment information to our customers, including invoices and order confirmations. Our dedicated customer service team is also available to assist with any questions or concerns related to payments.

At our company, we believe that providing flexible and convenient payment options is an essential part of delivering exceptional service to our customers.